Remote Work Terms and Conditions:

It is your (the customer's) responsibility to read and understand the following terms and conditions before making an order on this website (ES Audio Recording Studios) or using any of the services provided at this website (ES Audio Recording Studios).

This Service allows you to have your songs mixed and (or) mastered by a professional mixing and (or) Mastering Engineer and obtain downloads of the mixed and mastered song(s) from our e-mail, Dropbox, or website.

We take precautions to protect your information. When you submit sensitive information via our website or e-mail, your information is protected online and offline. This includes your audio files, name, phone number, address, email, and any other information you may send us. We do not use tracking cookies in our remote work. We also safeguard your personal information from unauthorized access through access control procedures, network firewalls, and physical security measures.

This website contains material owned by ES Audio Recording Studios, licensed to ES Audio Recording Studios, or consent was given. This material includes, but is not limited to, the design, layout, look, appearance, audio files, and graphics. Reproduction is strictly prohibited and will be prosecuted to the fullest extent of the law. Unauthorized use of this website may give rise to a claim for damages and be a criminal offense.

Payments:

A 50% deposit is required to begin mixing or mastering work. The balance must be made in full before any files will be released without watermarks.

Online payments are accepted through our secure paywall(s) from PayPal or Stripe.

Samples: 

We provide a collection of audio samples of our work. The samples have been Mixed and (or) Mastered to the client's specific tastes and liking. The samples are not how every project will sound. If you hear something you don’t like, remember you have complete direction over how every aspect of your project sounds.

Uploading Material: 

We provide instructions on properly preparing and sending your material for our Mixing and Mastering services. The client is responsible for following these directions Before uploading any material. When using our services, the client is responsible for the following:

  • The quality of the recorded material.

  • The quality of one and two-track instrumentals.

  • Correct preparation of any material sent for mastering.

  • Arrangement and layout of vocals and instruments.

  • Ensuring all audio files needed for the service ordered are included.

  • Ensuring the material has been prepared and sent correctly.

  • Ensuring all notes and requests are included in detailed documentation.

  • Ensuring correct spelling for the song name, artist name, and other credits.

  • Ensuring contact information is provided and spelled correctly.

  • Ensuring cover art and ISRC data are included (if applicable).

  • Copyrights for any uploaded material.

  • Ownership and rights of all uploaded material.

  • The order number is included in the upload.

If the client's material is not prepared or sent correctly, it will either not be accepted, or the services will be rendered using the material provided as received.

Turnaround Time:

Mixing and Mastering: The current turnaround time to receive your completed Mix(s) / Master(s) depends on how long it takes to get revision notes back after a mix or master is sent to the client for review. Once satisfied with the Mix(s) / Master(s), the files will be packaged and delivered by e-mail as a high-quality WAV file.

  • The current turnaround time for Mixing — is 3 - 5 days.

  • The current turnaround time for Mastering is 2 - 4 days.

  • Turnaround time for Revisions — 1 - 3 days.

All orders are rendered on a first-come, first-served basis. This goes for Major and Indie artists.

All turnaround times stated on our website or by e-mail are only estimates. In any event, the turnaround time may be extended after purchase. Rush Delivery may not be available depending on the studio and engineer(s) schedule.

​Revisions:

Each mixing package includes a certain amount of revisions.

  •  The revisions phase is designed to make minor adjustments to what was mentioned in the original mixing form.

  • Turnaround for revisions is 3 business days (Though they are sometimes delivered sooner depending on the studio schedule)

  • Below are the details of what IS and IS NOT included in your allowed revisions:

What is covered:

  • Adjustments to instructions mentioned on the mixing form that perhaps aren’t exactly how you envisioned them

  • You’d like the volume of an instrument and vocal adjusted.

  • You’d like effects adjusted (i.e., more reverb, less delay)

 

What is NOT covered:

  • It does not include adding any new instruction that was not mentioned in the original Mixing Form

  • Does not include any major editing, tuning, sound replacement(s), etc.

  • It does not include arrangement changes, such as creating drops, stop effects, and mutes unless the engineer feels it is necessary for the quality of the final product. (remember, the engineer’s name is on it as “The Mix/Mastering Engineer.)

  • New file submissions (Vocal files or instrument files) are not included unless the engineer requires a fix from your end.

 

You have up to 5 days from when we send your mix to request free revisions. After each revision, you have 2 days to request another free revision. After the said days, your project is considered complete, and you can no longer have the option to use any remaining free revisions. If you want a revision after completing your project, you must order a new revision using the pricing provided on the services page — Services & Pricing.

Mix & Master Approval:

Once you approve your main mix / mastered song, you can no longer change anything in the mix (without incurring additional fees), even if you still have not used up all revisions. 

Radio Edits:

Some packages include a Radio Edit where the curse words are muted or reversed. You can specify if you have a preference for either of the two in your initial mixing form, but if no mention is made, the engineer will decide which is best based on the word(s). Example: Certain curse words, even when reversed, still sound the same, in which case they will be muted while all others will be reversed.

Storage:

After completing your project, the material you sent us will be deleted from our systems 14 days later. After this point, revisions, radio edits, instrumental exports, performance exports, acapella exports, and processed stem exports will no longer be available for purchase for the specific song unless you re-send your material and have the song mixed and (or) mastered again.

Sales and Discounts:

We sometimes offer discounts and sales for our services. These sales are only available for a limited time. When a client orders a service during the sale, the client understands that the sale is final, meaning no refunds or credit will be honored, even if the work has not yet been completed. The client also understands there will be no set turnaround time for the order made during the sale. Rendering of orders made during a sale is done on a first-come, first-serve order. The price will not be discounted if rush delivery is available during a sale.

Refund Policy:

ESAudio.com Online Services are electronic, non-tangible, irrevocable goods.

We believe in keeping our customers happy. If you are unsatisfied with your results, we are willing to make any small changes and adjustments free of charge. For bigger adjustments, you can use your Free Revision(s) or order a revision add-on (to find out which services include free revisions, visit ESAudio.com/Remote Services).

Unfortunately, we do not issue refunds once an order has been placed at www.AudioMixingMastering.com. However, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 5 days after being offered. As a customer, you are responsible for understanding this when purchasing any service from us. By processing an order at ESAudio.com, you automatically agree to all these listed terms. If you have any questions, please contact us, and we will be happy to answer them for you.

Understanding and Responsibility:

The client is responsible for understanding the terms and conditions and refund policies. The client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order at www.AudioMixingMastering.com

By paying at ES Audio Recording Studios, the client states they have read and agreed to our Terms & Conditions and Refund Policy. 

ES Audio Recording Studios may amend this policy occasionally without notice to you and at its sole discretion, and the changes are not prorated. Please review this policy periodically. For more information, visit us online at ES Audio Recording Studios or e-mail us directly at Studio@ESAudio.com.

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Disclaimer:
Some examples on our “Sample” Page were recorded here at ES Audio Recording Studios in Los Angeles, CA. Other recordings may not be of a similar quality. “Even the same microphone will sound different in a different room.”